I love you with feelings

The order was not fulfilled.
Had to contact them multiple times and do a follow up with the order and refund when they said the person in charge was on leave, it can't be delivered and will attempt to deliver at a later date.
They have refunded the money, however as an overseas worker wanting to make our loved ones happy, it was a failure that day and to chase the refund was a bit of inconvenience. I understand the demands and delays but more than 2 weeks is a bit too much. Hopefully the service will get better next time. Customer Service wise.
All the best